Customer Relationship Management (CRM) Specialist

Mô tả công việc

• Coordinate with partners to deploy CRM software for companies in the system;
• Managing the CRM software system to ensure the full use and updating of customer data of the company;
• Manage and analyze customer data for marketing, sales and customer care campaigns;
• Coordinate companies to implement customer care programs in order to maintain relationships, strengthen customer satisfaction and loyalty;
• Responsible for reporting on the use and efficiency of CRM software in the system to the direct manager;
• Ensure the confidentiality of information and customer database in accordance with the company's regulations;
• Support specialized departments in the process of using and updating on CRM software;
• Use customer data for the right purposes according to the company's programs and campaigns; 
• Perform the function of controlling, checking and evaluating the use and updating of CRM software by the companies in the system;
• Work directly with relevant departments at companies to effectively use CRM software;
• Propose solutions to improve the effectiveness of CRM software;
• Exploit customer data for the company's business activities.

Yêu cầu công việc

• Bachelor of degree;
• Minimum 3-5 years’ experience in CRM system, data analyst;
• Prefer to candidates with experience in insurance, hotel management or aviation industries;
• Basic English;
• Good problem-solving skills, proactive in work, thinking logically, independent, and honest.