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Customer Relationship Management (CRM) Specialist
Findtalent JSC
Mô tả công việc
Coordinate with partners to deploy CRM software for companies in the system;
Managing the CRM software system to ensure the full use and updating of customer data of the company;
Manage and analyze customer data for marketing, sales and customer care campaigns;
Coordinate companies to implement customer care programs in order to maintain relationships, strengthen customer satisfaction and loyalty;
Responsible for reporting on the use and efficiency of CRM software in the system to the direct manager;
Ensure the confidentiality of information and customer database in accordance with the company's regulations;
Support specialized departments in the process of using and updating on CRM software;
Use customer data for the right purposes according to the company's programs and campaigns;
Perform the function of controlling, checking and evaluating the use and updating of CRM software by the companies in the system;
Work directly with relevant departments at companies to effectively use CRM software;
Propose solutions to improve the effectiveness of CRM software;
Exploit customer data for the company's business activities.
Yêu cầu công việc
Bachelor of degree;
Minimum 3-5 years’ experience in CRM system, data analyst;
Prefer to candidates with experience in insurance, hotel management or aviation industries;
Basic English;
Good problem-solving skills, proactive in work, thinking logically, independent, and honest.
Bạn đã ứng tuyển công việc này
Nộp đơn ứng tuyển
Nộp đơn ứng tuyển
1,000 - 1,500 USD
Hồ Chí Minh
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